Data Deletion Request

Last updated: March 2026

At Arnio, we understand the importance of your privacy and data security. We are committed to providing you with control over your personal information and the data you share with us. This page outlines how you can request the deletion of your data from our systems.

1. Requesting Data Deletion

If at any point you wish to have your data deleted from our servers, please follow these steps:

• Send an email to hello@arnio.co with the subject line "Data Deletion Request."
• In the email, please provide your account details (email address and store name) and any specific data you wish to be deleted.
• Upon receiving your request, we will confirm your identity and account ownership to protect your security.

2. Processing Your Request

Upon verifying your request, we will proceed with the deletion of your specified data from our records. Please note:

• We will remove the data you specified from our active databases and any associated storage areas.
• The deletion process will be completed within 30 days from the confirmation of your request.
• We will notify you once the data deletion is complete.

3. Limitations on Data Deletion

In certain cases, we may need to retain some data due to legal obligations or for the completion of ongoing transactions. This includes data required for tax compliance, fraud prevention, or as required by applicable law. Any retained data will be securely stored and isolated from further processing, except where required by law, and deleted as soon as the legal retention obligation expires.

4. Data from Third-Party Integrations

If your request involves data obtained via third-party integrations such as Shopify or Klaviyo, we will ensure the deletion complies with all applicable third-party API policies and data use requirements. Please specify which integrations are involved when submitting your request.

5. Your Rights

Depending on your location, you may also have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Restrict the processing of your data
• Object to processing of your data
• Request portability of your data

To exercise any of these rights, please contact us using the details below.

6. Contact Us

Your privacy and data integrity are paramount to us. If you have any questions about the data deletion process or wish to inquire about specific data we hold, please contact us: